Policies
Data retention & deletion
Published policy · Last updated October 20, 2025.
1. Purpose
This Data Retention & Data Deletion Policy explains how GoDocta Health Corp. and Urgent Care SKN retain, archive, and delete personal data collected through the GoDocta Patient Mobile Application, website, telehealth services, and in-clinic operations.
This policy supports our Privacy Policy and satisfies the requirements of the Google Play Store, Apple App Store, GDPR/UK GDPR, and applicable Caribbean healthcare regulations.
2. Scope
This policy applies to:
Users of the GoDocta Patient Mobile Application
Patients receiving in-clinic or virtual care
Website and digital platform users
Communications conducted via WhatsApp, email, or phone
3. Categories of Data Retained
We may retain the following data categories:
Identity & Account Data
(name, contact details, date of birth)
Medical & Health Records
(consultation notes, diagnoses, prescriptions, lab results)
Communications Data
(messages, emails, chat logs)
Technical & Usage Data
(IP address, device identifiers, app activity)
Billing & Financial Records
Security, audit, and compliance logs
4. Retention Periods
| Data category | Retention period |
|---|---|
| Medical records | 7–10 years minimum after last interaction (or longer if required by law) |
| Active account data | Duration of account activity |
| Communications | Up to 24 months, unless part of medical record |
| Billing & financial data | 7 years |
| Technical/security logs | 6–24 months |
| Anonymized analytics | Indefinite (non-identifiable) |
Retention periods may be extended where required for:
Legal claims
Regulatory audits
Public health reporting
5. User-Initiated Data Deletion [Play Store Mandatory]
Users may request deletion of their personal data at any time, subject to applicable healthcare and legal obligations.
How to Request Deletion
Requests can be made by:
Emailing
with subject line
“Data Deletion Request – GoDocta App”
Using the in-app account deletion function (where available)
Identity verification may be required.
6. Processing of Deletion Requests
Upon receipt of a valid request:
Non-essential personal data will be
permanently deleted or anonymized
Medical records required by law will be
securely archived and access-restricted
Data deletion requests are processed within
30 days
, unless extended by law
Deleted data cannot be recovered.
7. Automatic Deletion & Anonymization
We periodically:
Remove inactive accounts after applicable retention periods
Anonymize data used for analytics, audit, and quality improvement
Securely dispose of backups in line with system lifecycle controls
8. Security of Deletion
Data deletion is performed using industry-standard safeguards, including:
Encrypted storage disposal
Role-restricted deletion permissions
Audit logging of deletion activity
9. Contact Information
For questions regarding data retention or deletion:
Data Protection Contact
GoDocta Health Corp.
Email: