Effective Date: May 10, 2022
We are may periodically update our terms and services in our quest to expand our services to provide more options and help you find the care you need, when you need it.
The use of goDocta products and services linked to this document or described below (“Services”) unless otherwise specified), is subject to all of the terms, agreements, statements of rights, consent forms, and policies.
We encourage you to read these documents to understand the terms, policies, and more that apply to you when you use our websites, products, or services, including how we process your personal information and how you can update and manage that information.
The Healthcare Professionals who deliver Services through goDOCTA are independent professionals practicing within several groups of independently owned professional practices (collectively, “goDOCTA Professionals”). Please refer to the goDOCTA Professionals Notice of Privacy Practices to learn more about these groups and how they’re organized.
With that in mind, all collection, use, and disclosure of your health information or PHI through the Sites are governed by the goDOCTA Professionals Notice of Privacy Practices. References otherwise throughout this Policy to HIPAA, PHI, and related is provided for informational purposes. For official notices concerning, or for more information or questions about, the use and disclosure of your PHI, please refer to the goDOCTA Professionals Notice of Privacy Practices, or where applicable your health plan’s Notice of Privacy Practices.
GoDocta may use de-identified information created by us without restriction. When we use the term “de-identified information,” we mean information that is neither used nor intended to be used to personally identify an individual.
GoDocta does not knowingly collect or maintain personally identifiable information from persons under 18 years old, and no part of our Sites is directed to persons under 18. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR Sites AT ANY TIME OR IN ANY MANNER, except where allowed in accordance with our Terms of Service. Where permitted, any personal information relating to those children will be health information governed by the GoDocta Professionals Notice of Privacy Practices.
If you are a parent or guardian and discover that your child under the age of 18, or equivalent minimum age depending on jurisdiction, has obtained a GoDocta account, then you may alert us at the contact information below under “Contact Us”, and request that we delete that child’s personal information from our systems. If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take steps to delete the information as soon as possible, except where prohibited by applicable law.
We may also disclose personal information that we collect or you provide:
At times, GoDocta may provide third parties with certain personal information to provide or improve our Sites or Services, including to help us market to consumers. When we do, we require those third parties to handle it in accordance with applicable laws. We do not sell personal information, and personal information will not be shared with third parties for their marketing purposes.
Members will be able to update some of their information through the Sites. Requests to modify any information may also be submitted to GoDocta using the below contact information under “Contact Us”.
GoDocta employs reasonable physical, electronic, and managerial security methods to help protect against unauthorized access to personal information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us.
With that in mind, at this time:
You can submit a maximum number of 2 requests over a period of 12 months.
We will not respond to or process any unverified request. This is all done to protect your confidentiality and ensure, to the best of our ability, that we only process such requests for the right persons.
GoDOCTA’s Sites are continually under development and changes to the Sites or Services may be made at any time. We reserve the right to revise or remove any part of this Policy in its sole discretion at any time and without prior notice to you by updating this posting, unless such notice is required by relevant law or regulation. Thus, you should visit this page periodically for changes. Any changes to this Policy are effective upon posting to the Sites, unless otherwise specified. If you disagree with the Policy, your sole remedy is to discontinue your use of the Sites and Services. Your continued use after a change has been posted constitutes your acceptance of the changes.
If you have questions or concerns about this Policy or our Privacy Practices, want to submit a request, or would like to report a violation, see the below contact options: